Frequently Asked Questions
All the details
Everything you need to know about my design services. Can’t find what you’re looking for? Get in touch below.
How much will the investment cost?
From my experience, since no two projects are the same, I’ll provide you with a custom quote based on your specific requirements.
Will I be required to sign a contract?
Yes, to make sure we are both on the same page regarding the project goals and what is expected of each other, you’ll receive a contract to review and sign.
Do you offer payment plans?
To help spread out the cost of your investment, payment is split into two or three instalments. A 50% (non-refundable) deposit is required at the start of the project to secure your spot and before any work begins.
How long will my project take?
Visual Identity takes approx 4-6 weeks and Web Design takes approx 8-12 weeks.
Prices & timelines will vary depending on the specific requirements and client response times.
I’d love to work with you, how do we start?
Simply fill out the enquiry form and tell me all about your project!
I’ll then get back to you within 1-2 business days to schedule a FREE consultation call to go through the finer details of your exciting new project and the opportunity for you to learn more about me and my services.
Are font licenses included?
On completion of your project, if applicable, clients are responsible for the purchase of font licenses for commercial or in-house use, or embedding fonts on third-party apps like Canva or Flodesk. Guidance will be provided.
How are brand assets supplied?
Brand assets will be supplied in a variety of suitable file formats for both web and print.
Can you help with other marketing materials?
Yes! If you require cohesively designed items such as business cards, brochures, social media template for your business, please get in touch.
Do I need all of my website copy ready before we start?
Yes, all copy and imagery must be supplied before any web design or development begins. This helps to keep the project on track and avoid a re-scheduling fee.
What platform do use to build websites?
Do you provide website hosting?
I don’t currently offer web hosting. Looking for a hosting provider? I recommend WordPress Hosting from SiteGround.
I need help with copywriting, is this something you provide?
Not at this time but I can certainly recommend experts in this field if required.
What isn’t included in your pricing?
For new projects, you’ll need to purchase a suitable domain name/s for your business.
A suitable web hosting package is required to run WordPress effectively.
An SSL certificate encrypts any data sent through your website to protect visitors’ information and helps improve your Google SEO rankings.
Web Font Licenses
Purchase of web font licenses may be required for commercial use.
Premium Plugin Licences
Depending on the functionality of your website, the purchase of premium third-party plugin licences may be required. These usually incur a one-off fee or a recurring subscription.
Will I be able to update the website myself?
Yes absolutely, on completion of your project you will be shown how to maintain and edit your website or if you’d like me to add any new features or content, please get in touch.
Does my website include SEO?
Whilst your website includes basic SEO, for in-depth SEO or digital marketing services, experts in this field can be recommended.
Do you provide website maintenance?
After launching your website, it’s important to keep the website up-to-date e.g. WordPress, themes and plugins. To discuss website maintenance plans, please get in touch.
Can you add new functionality or content to my website post launch?
Of course! If you would like me to add any new features or content, please get in touch.
Can we hire you exclusively for web design and not for development?
Yes, if you’d prefer to work with your in-house development team or a third-party developer, I can provide them with the necessary design files for implementation. To receive a quote, please get in touch.